Terror Vault

Q: Is the attraction ADA-accessible?
A: Unfortunately, it is not accessible by the Americans with Disabilities Act (ADA) standards. The San Francisco Mint is an extremely old building, built in 1874. It has not had many upgrades since then, including those that would make it ADA-friendly. The attraction is spread across multiple floors making stairs necessary. Also, the only elevator is not located near the older more decrepit parts of the building that house the attraction. However, the Fang Bang Bar experience and CreepShop are ADA-accessible. The bar is part of the attraction and free to the public with character interaction and ambiance. If you are disabled and want to visit the bar, send us an email at info@intothedarksf.com. We can arrange for you to make a safe entrance and exit.

Q. Is this a walk-through haunted house?
A. Yes and No. This is a fully theatrical, immersive haunted show. It has a complete storyline combining elements of theater, 4D effects, and haunted mazes. Expect the unexpected!

Q. What do you mean by immersive?
A. You will be placed in the action as a participant in this twisted tale of horror. More than the 4th wall gets broken here. As in any theatrical production, there is NO cell phone use and NO talking unless encouraged by an actor. If you disrupt or disturb the experience, you will be swiftly removed without a refund. However, screaming is acceptable… and inevitable.

Q. How long is the experience? How many people in a group?
A. The experience is around 1 hour long. We limit the groups to 10 people. If you don’t want to be placed with strangers, we suggest getting 10 people together for a complete group. When you arrive, let us know you are all together and we will accommodate you.

Q. When should I arrive?
A. You can arrive as early as you like. Ticket holders have access to the bar on the night of their show. We welcome you to relax, purchase a drink, stay as long as you want. Just be sure to check in no later than 15 minutes before your reserved time on your ticket or you will not be able to see the show. There are no refunds or exchanges.

Q. Are there any warnings or rules I need to be aware of?
A. There are fog machines, strobe lights, and special effects in use. Guests must be able to walk up and down stairs in dim lighting. We use live actors, moving and non-moving props. Props, actors, and effects might confuse and disorient you. We have security cameras everywhere in the attraction both for your protection and ours. We also ask you to adhere to these rules:

• No cell phone use allowed. You will be asked to leave if caught using one.
• No talking unless you are engaged in conversation with an actor.
• No touching the actors unless they encourage or ask you to do so.
• No foul language or bad behavior will be tolerated and are grounds for ejection, at our discretion.
• No smoking at any time.
• If you are asked to leave by our security team, there are no refunds.

Q. What are the COVID guidelines?
A. We will be following all the current city and state guidelines at the time of the show.

Q. What should I wear?
A. Wear comfortable clothes that you can walk or climb stairs in. Please no high heels, backpacks, or personal items that have value to you. Leave all personal items in the coat check. We are not responsible for clothing or personal items that get lost or damaged.

Q. What is the age range for this attraction?
A. Patrons must be 18+ with valid I.D. All performances are rated R for nudity, gore/violence, and strong language.

Q. Is there food or drink at the venue?
A. Alcohol will be served to 21+ at our bar area.

Q. Is there parking?
A. There is no parking at the venue. However, there are several public parking lots in and around Fifth Street and Mission.

Q. What if I have questions not answered here?
A. Email your questions to info@intothedarksf.com